Refund & Return Policy

Effective date: 15 September 2025
Last updated: 6 February 2026

This Refund & Return Policy is issued by Mamba Growth LLC, the company behind the Floravita brand, with its principal place of business at:

Mamba Growth LLC
7345 W Sand Lake Rd, Ste 210, OF 8678
Orlando, FL 32819
United States

At Floravita, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in every purchase. If for any reason you are not completely satisfied, we offer a straightforward refund process as outlined below.

1. Refund eligibility

You may request a refund within 60 (sixty) calendar days from the date you receive your order. To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the 60-day window.
• You must provide your order number and the email address used at the time of purchase.
• All products (including packaging, even if opened or empty) must be returned.

2. How to request a refund

To initiate a refund, please follow these steps:

1. Contact our support team by emailing cs@pureessentialswellness.com with your order number and a brief description of the reason for your return.
2. Submit photo documentation: Before sending any products back, you must provide clear photos of the items you intend to return. Our team will review these photos and provide preliminary approval.
3. Ship the products: Once your return has been approved, send the products to the address provided by our support team:
   
   ShipOffers
   Kleine Esch 669
   2841 MK Moordrecht
   Netherlands
4. Receive your refund: After the returned products have been received and inspected at our distribution centre, your refund will be processed.

3. Return postage costs

The customer is responsible for the cost of return postage. We recommend using a tracked shipping service to ensure your return arrives safely. Mamba Growth LLC is not responsible for items lost or damaged during return transit.

4. Refund processing

Once we receive and inspect your returned items, we will notify you by email regarding the approval or rejection of your refund. If approved:

• Your refund will be processed to the original payment method used at the time of purchase.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

5. Non-refundable situations

Refunds will not be granted in the following cases:

• Requests made after the 60-day refund window has expired.
• Products that have not been returned to our distribution centre.
• Failure to provide the required photo documentation before shipping.

6. Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at cs@pureessentialswellness.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

7. Contact us

If you have any questions about our Refund & Return Policy, or need assistance with a return, please contact us:

Mamba Growth LLC (operating as Floravita)
7345 W Sand Lake Rd, Ste 210, OF 8678
Orlando, FL 32819
United States

Email: cs@pureessentialswellness.com

We aim to respond to all enquiries within 2 business days. Our team is available to support you throughout the entire refund process.